Job Description

THE LASH LOUNGE® in Walnut Creek is looking for a FULL TIME Assistant Salon Manager. We are an upscale eyelash salon providing eyelash extensions/services, facial threading, Lash Lifts, and retail sales. We take pride in creating an inviting atmosphere and giving each of our clients excellent customer service. We: offer a great, energetic, friendly and professional atmosphere. We offer continuous training for our staff and need that FULL TIME ASM to help us grow even more. We have a great manager training program and a wonderful, support system with other fantastic leaders in the company. You: a serious (yet playful) individual who is serious about your career and interested in growing within this industry. You are highly motivated and energetic with definitive management experience. If this is you... apply now for immediate consideration and interview. You must have strong leadership skills and be able to provide coaching and professional development to other salon staff. You will be responsible for the daily operations of the salon including business performance and client experience. Previous salon or spa management experience is a must for this position. Marketing experience with Social Media is a strong plus.

DESCRIPTION:

The ASM will provide exemplary customer service to The Lash Lounge clients, will help make leadership decisions in the salon and act as a liaison between the stylists and salon owner. This position is critical to the livelihood of the salon and contributes to the positive reputation and overall culture that is conveyed to our clients.

RESPONSIBILITIES:

• Schedule the entire staff, including stylists, and other front desk associates. The salon manager oversees the schedule and maintains proper staff coverage.
• Manage and track: sales, client counts, comparable sales, donations, gift cards, overtime, costs of products, and other data as needed.
• Manage inventory, conduct inventory count, enter inventory into the system, order products and supplies to maintain correct inventory levels.
• Work with front desk staff to manage the appointment scheduling for The Lash Lounge clients and proper handling of incoming and outgoing calls with the expected “Gold Standard” customer service level.
• Manage the proper tracking and input of client records into the salon software with correct client lead source and promotional codes.
• Maintain an organized work area, the preparation and filing of the client charts, intake forms, consultation forms, after care hand-outs, package purchase agreements, and all other forms as needed.
• Be proficient and educated in working the POS software, sales transactions of clients for services and retail items, and manage the end of day cash drawer reconciliation.
• Resolve issues such as scheduling conflicts or mishaps, product returns, customer complaints, and general salon maintenance to keep everything running and looking its best.
• Aide in the cleanliness of the salon including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting, and whatever is required to keep the salon looking top-notch.
• Educate clients on retail products key benefits.
• Assist with promotional events at the salon or outside the salon to help market the salon and build the brand.

SKILLS/QUALIFICATIONS:

• Strong verbal communication and listening skills.
• Strong customer service skills and is customer focused.
• Initiates self-learning and is comfortable at educating clients on products and services offered.
• Well organized, detail oriented and identifies additional tasks to be completed.
• Exhibits sound judgment and adheres strictly to The Lash Lounge standards of salon operations.
• Forms strong working relationships within team and creates a teamwork environment.
• Takes a leadership role by helping others with training, offers assistance, and helps solve client issues related to a faulty service. Willing to check and “fix” work performed by other stylists.
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement.
• Keeps salon owner aware of any issues that are going on in the salon and suggests productive solutions to resolve them in order to ensure the salon runs smoothly on a daily basis.

Job Tags

Full time, Immediate start

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