Job Description

Branch Manager - One Loudoun, VA

Signal Financial is a progressive & growing Credit Union with over 21,000 members & more than $400+ million in assets. We are committed to building a new way of banking for our current & future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative & nimble in offering distinctive products & services.

Position Description

The Branch Manager will be responsible for leading a dynamic team of financial services professionals to deliver the distinctive Signal member experience, as well as business development in a medium-sized credit union facility with tremendous growth opportunity. In addition, this position provides oversight of the branch operational, service, employee development, member relationship management, and financial growth expectations.

Position Responsibilities

• Leads, develops, motivates, hires and manages performance of branch personnel; ensures internal safeguarding control procedures for all branch personnel and positions; administers performance evaluations and recommends appropriate personnel actions.
• Leads branch routines necessary to acquire, retain, and deepen member relationships. Routines to include: daily huddles, monthly employee 1 on 1's, outbound calling campaigns, new member onboarding, relationship product bundling, and cross-selling Signal's products and services to existing members.
• Manages a portfolio of Select Employer Groups (SEG's), with an emphasis of enrolling all existing and new employees as members of the credit union.
• Participates in local organizations, marketing Signal's brand, value proposition, and commitment to the local community.
• Maintains communications with main office; prepares and submits standard reports; attends scheduled management meetings.
• Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.

Position Requirements

• High School diploma or equivalent required. College degree preferred
• Two to five years of similar or related experience, with proven leadership, business development, client relationship management, and organizational skills are required
• Prior experience in a banking or financial services company required. Credit union experience is preferred
• Excellent interpersonal engagement, leadership, and presentation skills, attentiveness, information retention, tact and diplomacy in dealing with both members and employees required.
• Work involves motivating or influencing others.
• Fostering sound relationships with other entities (companies and/or individuals).
• Strong accuracy and detail orientation skills required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) required
• Prior experience with Fiserv and/or Symitar preferred

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