Job Description

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CORE JOB FUNCTIONS                                                                                                          

• Serve as the primary liaison between Pharmacy, Epic, vendor partners, and clinical stakeholders to ensure pharmacy applications and technology solutions effectively support operational, clinical, and organizational needs.
• Lead the design, analysis, configuration, and optimization of pharmacy clinical applications, including Epic Beacon, Willow, order management, automated dispensing, CPOE, IV compounding, barcode, and supply chain systems, to support efficient, safe, and compliant workflows.
• Conduct in-depth workflow assessments, gather and define user requirements, and develop system workflows that align technology functionality with pharmacy operational procedures and best practices.
• Oversee the development, maintenance, standardization, and governance of pharmacy order sets, chemotherapy protocols, and clinical content to ensure alignment with evidence-based practice, patient safety standards, and organizational policies.
• Lead application implementation activities, including system build, database population, testing, simulations, upgrades, go-live support, production enhancements, change control, and issue resolution to ensure system reliability and successful adoption.
• Facilitate governance committees, disease workgroups, and stakeholder meetings to prioritize system enhancements, protocol builds, naming conventions, and standardization efforts while managing customer expectations and project timelines.
• Partner with clinical teams, Pharmacy and Therapeutics committees, billing teams, report writers, and business/clinical analysts to support policy translation, charge capture accuracy, reporting needs, and knowledge transfer across pharmacy systems.
• Monitor incidents, troubleshoot application issues, coordinate timely resolutions, and provide user support to maintain system performance, operational continuity, and end-user satisfaction.
• Support user training, adoption, and competency for technology-enabled workflows by assessing training needs, developing educational support, and promoting best practices across pharmacy operations.
• Assist with software lifecycle management, including release reviews, audit trail testing, enhancement prioritization, data conversion analysis, build tracking, and vendor relationship management to support continuous system improvement and pharmacy performance initiatives.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

Doctor of Pharmacy (PharmD) required

Certification and Licensing:

Active Pharmacist license in the State of Florida required or eligible for licensure

Experience:

3 years of relevant experience

Knowledge, Skills and Attitudes:

DEPARTMENT ADDENDUM

Department Specific Functions

• Accreditation Strategy & Execution:
Lead enterprise accreditation efforts (URAC, ACHC, Joint Commission), including gap assessments, readiness planning, survey coordination, and ongoing compliance monitoring.

• Licensing & Regulatory Oversight:
Manage all pharmacy licensing activities across states, including applications, renewals, and regulatory filings. Ensure compliance with Board of Pharmacy, DEA, and federal requirements.

• Compliance Program Development:
Design and implement standardized compliance frameworks, including SOPs, audit tools, and internal controls embedded within pharmacy workflows and systems.

• Audit Readiness & Survey Management:
Lead preparation for audits and surveys, coordinate documentation and staff readiness, and manage corrective action plans to address findings and deficiencies.

• Policy & Documentation Standardization:
Develop and maintain enterprise-wide policy frameworks and centralized documentation systems to ensure audit readiness and regulatory alignment.

• Cross-Functional Alignment & Training:
Partner with operations, clinical, IT, and compliance teams to operationalize requirements and deliver training programs supporting accreditation and regulatory compliance.

• Risk Management & Continuous Improvement:
Monitor compliance performance, identify risks, and implement continuous improvement initiatives to strengthen regulatory adherence and operational excellence.

Department Specific Qualifications                                                                                     

Education:

Doctor of Pharmacy (PharmD) required
Advanced degree (MBA, MPH, MS Health Informatics, or related field) preferred

Certification and Licensing:

Active Pharmacist license in the State of Florida required or eligible for licensure
URAC, ACHC, or Joint Commission accreditation experience strongly preferred

Experience:

• Experience leading pharmacy accreditation (URAC, ACHC, Joint Commission) and regulatory readiness initiatives
• Strong background in multi-state pharmacy licensing and Board of Pharmacy requirements
• Experience managing audits, inspections, and compliance programs
• Familiarity with specialty pharmacy, infusion, and ambulatory pharmacy operations
• Experience working with regulatory frameworks including DEA, HIPAA, and state/federal pharmacy laws

Knowledge, Skills and Attitudes:

• Deep understanding of accreditation standards and regulatory requirements
• Strong organizational and documentation management capabilities
• Ability to translate regulatory requirements into operational workflows
• Strong cross-functional leadership and stakeholder management skills
• High attention to detail with a proactive risk management mindset

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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