Customer Service Representative Job at Rent-A-Center, Phoenix, AZ

MldnS3llbFZRS2xpVUp2SkNiRGRLa3pVbmc9PQ==
  • Rent-A-Center
  • Phoenix, AZ

Job Description

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements.

Main Responsibilities of a Customer Service Representative

  • Serves customers by providing all necessary service and product information.
  • Resolves service and product problems.
  • Ensures customer satisfaction and pleasant user experience.

Customer Service Representative Job Description

We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

Responsibilities of a Customer Service Representative

  • Answers service and product questions to attract potential customers.
  • Recommends other services and products based on the known information.
  • Records account information to open customer accounts.
  • Updates account information.
  • Maintains customer records.
  • Resolves service and product problems.
  • Clarifies customers' complaints.
  • Determines the cause of the problem.
  • Provides adequate solutions to problems according to the policy.

Customer Service Representative Job Requirements

  • Multitasking
  • Analyzing information
  • Resolving conflict
  • Phone skills
  • Listening
  • Documentations skills
  • Market Knowledge
  • Problem-solving
  • Quality focus
  • Communication skills
  • Product knowledge
  • Customer service

Rent-A-Center is a rent-to-own industry leader with a mission to improve the quality of life for our customers. We understand that making decisions about big items like furniture, appliances, and electronics is a big deal, which is why we offer the Rent-A-Center Worry-Free Guarantee: We give you the name-brand items you want, like Ashley Furniture, Whirlpool appliances and Samsung electronics, at a payment you can afford with the option to own it when you're ready. Plus, we offer 6 months same as cash, an early purchase discount, competitor price match and free same-day delivery.

Job Tags

Full time

Similar Jobs

Cookie Cutters Haircuts for Kids

Part Time Children's Salon Hair Stylist Job at Cookie Cutters Haircuts for Kids

 ...the child and parent at ease. Our stylists are skilled in cutting hair for all children and provide an extra special touch for those...  ...Haircuts for Kids is one of the fastest-growing franchises in the salon industry and we are passionate about cutting kids' hair. At our... 

Go Maverick Group

Email & Social Media Marketing Specialist Job at Go Maverick Group

 ...Maverick Group has a client who has an immediate need for an entry-level Email & Social Media MarketingSpecialist. This is the ideal opportunity for a...  ...impacting performance. The Email & Social Media Marketing Specialist is the engine behind boosting their brand presence... 

Kids In Crisis

Data Entry Assistant Job at Kids In Crisis

 ...services available 24 hours every day is hiring! Position: Data Entry Administrator (12-15 hours per week), On-Site Reports To: Development...  ...scanning for potential duplicates Assist database cleanup: Works in collaboration with Development Associate on merging... 

General Motors

Manager of Government Sales - GM Fleet Job at General Motors

DescriptionWhat drives GM Fleet GM Fleets reliable products and advanced technologies enhance fleet productivity. With proprietary electric, fuel cell and software platforms, along with unparalleled consultative support and holistic fleet services, GM Fleet empowers... 

Stanbridge University

Assistant Program Director, Bachelor of Science in Nursing Job at Stanbridge University

 ...Assistant Program Director, Bachelor of Science in Nursing Stanbridge University is seeking an experienced and collaborative Assistant Program...  ...Qualifications Education & Licensure Masters degree or higher from an accredited institution with coursework in...