Duties and Responsibilities include the following. Other duties may be assigned.
- Perform all check-in and check-out tasks for guests, ensuring a seamless and welcoming experience.
- Manage and balance the daily financial transactions, including room charges, cash payments, and credit card transactions.
- Prepare and distribute daily reports to management, summarizing the hotel's financial activities and occupancy rates.
- Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
- Monitor the security of the hotel premises, ensuring the safety and comfort of all guests.
- Assist with reservations and room assignments as needed.
- Maintain a clean and organized front desk area, ensuring all supplies are stocked and readily available.
- Collaborate with other hotel departments to ensure guest satisfaction and operational efficiency.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Education/Experience: High school diploma or general education degree (GED); and equivalent combination of education and experience. Previous experience in a hotel front desk or night audit role is preferred.
Knowledge, Skills, and Other Abilities:
- Excellent customer service skills
- Strong attention to detail
- Ability to work independently and as part of a team
- Proficiency in hotel management software and Microsoft Office Suite
- Good communication and interpersonal skills
- Ability to handle stressful situations calmly and effectively
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
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