Job Description

Job Description:

A Live Chat Customer Agent at Meyer Plastics Inc is responsible for providing exceptional customer support through live chat email and online messaging platforms. The role involves assisting customers with product information order placement tracking shipments pricing inquiries and account support while delivering professional and timely service.

Key Responsibilities:

• Respond to customer inquiries through live chat and messaging systems
• Provide information about plastic packaging solutions pricing and availability
• Assist customers with placing updating or tracking orders
• Resolve customer issues or escalate concerns to the appropriate department
• Enter and update customer information in company databases and CRM systems
• Coordinate with sales warehouse production and shipping teams
• Maintain accurate chat records and service notes
• Follow company customer service policies and communication standards
• Assist with email support and administrative tasks when needed

Requirements:

• High school diploma or GED
• Strong written communication and typing skills
• Basic computer and internet navigation skills
• Customer service or chat support experience preferred
• Ability to multitask and respond quickly to customer inquiries
• Strong organizational and problem-solving abilities

Preferred Qualifications:

• Experience with CRM or live chat software
• Manufacturing logistics or industrial customer service experience
• Bilingual communication skills are a plus

Salary & Benefits:

Salary will be competitive and commensurate with experience. Additional benefits such as health insurance retirement plans and paid time off will be provided.

Required Skills:

Customer Service

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