Role: Microsoft Copilot Agent
Location: Charlotte, NC
Full Time Permanent
Desired Skills : Copilot
Job Description
Must Have Technical/Functional Skills
Primary Skill: Experience in creating Microsoft Copilot Agents. Knowledge of ML and Deep Learning is a plus.
Should have hands-on coding experience in creating Microsoft Copilot Agents.
Experience: Minimum 10 years
Roles & Responsibilities
Bachelor's or master's degree in computer science or related field.
Core Platform skills (Must have)
o Power Platform expertise
Power Automate (Flows) -> Automation & Backend actions
Power Apps / Dataverse -> data storage and app integration
Power Fx basics -> logic expressions used in agents
o Copilot studio fundamentals
Topic, triggers, and conversation nodes
Agent flows vs skills (when to use each)
Adaptive cards for UI interactions
Generative AI & LLM skills (Critical Differentiator)
o Understanding of LLM driven agents
Prompt Design and grounding
Context management (multi-turn conversations)
Retrieval-based answers using enterprise data
o Prompt Engineering
Writing clear instructions for agents
Controlling tone, style, and output consistency
Integration & API skills (Enterprise scale enabler)
o APIs and connection integration
Rest APIs
Custom connectors
Integration with internal platforms (e.g. MuleSoft, starburst in your ecosystem)
MS graphs
Azure Open AI/ AI services
MS 365 Integrations
Pro-Code extension skills
o Programming languages
.NET/JavaScript/Python for building custom skills
Agent "skills" Development
Build reusable backend capabilities (multi-step logic)
Handle complex workflows (e.g. Booking, provisioning)
o YAML/Devops-style agent authoring
Define agents via configuration (lac -style) Use tools for validation and automation
Conversational and UX design skills
o Conversation Design
Writing natural, user-friendly dialogue
Handling ambiguity & fallback scenarios
o User journey thinking
Intent -> task completion -> escalation Designing frictionless experiences
Data & Governance skills (Critical in Banking context)
o Data grounding & governance Connecting agents to enterprise knowledge sources
Ensuring correct data retrieval and accuracy
o Security and Compliance awareness
Entra ID (authentication)
Role-based access, data policies
Automation and orchestration thinking
o Workflow orchestration
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