Online Chat Specialist (Entry Level) Job at Law Office of Richard Franzblau, LLC, Orlando, FL

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  • Law Office of Richard Franzblau, LLC
  • Orlando, FL

Job Description

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Job Description:

The Law Office of Richard Franzblau LLC is seeking an Online Chat Specialist to join our team. This entry-level position will involve handling online inquiries and providing assistance to clients in a timely and professional manner.

Job Responsibilities:

  • Respond to online chat inquiries promptly and effectively
  • Provide accurate information and assistance to clients regarding legal services offered
  • Manage multiple chat conversations simultaneously while maintaining a high level of customer service
  • Collaborate with legal team members to address client needs and inquiries
  • Maintain thorough and accurate records of all chat communications

Essential Qualifications:

  • Excellent written communication skills
  • Strong customer service orientation
  • Ability to multitask and prioritize in a fast-paced environment
  • Basic understanding of legal concepts and terminology
  • Proficiency in using online chat platforms and customer relationship management (CRM) software

Desired Experience:

  • 1-2 years of experience in customer service or online chat support preferred
  • Experience in the legal field or working with law firms is a plus

Salary & Benefits:

The salary range for this position is $25-$35 per hour, depending on experience. In addition, we offer a competitive benefits package, including health insurance, paid time off, and professional development opportunities.

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Job Tags

Hourly pay, Work at office

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