Job Description

JOB OPENING — Remote Customer Service Representative ADF Medical Services Inc.

We're hiring a friendly and professional Remote Customer Service Representative to deliver outstanding support to our patients and clients from the comfort of your home. If you're a great communicator with a passion for helping people — we want you on our team.

Role: Remote Customer Service Representative

Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time

Requirements

What You'll Do:

• Handle patient and client inquiries via phone, email, and chat channels
• Provide accurate and helpful information on services, appointments, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction
• Escalate complex or sensitive issues to the appropriate department promptly
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet and exceed customer satisfaction targets and service quality standards

Benefits

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Supportive and collaborative remote team environment
• Career growth and advancement opportunities within ADF Medical Services

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