Job Description

NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance.

At NeoWork, we’re reimagining the BPO industry by fully embracing a remote-first culture and offering an à la carte menu of services tailored to our clients’ unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly.

As a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services.

If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you!

Responsibilities

• Handle customer inquiries and provide accurate, complete, and timely information or solutions
• Effectively manage and resolve customer complaints
• Collaborate with internal teams to address customer needs and provide comprehensive solutions
• Maintain a high level of product and service knowledge to effectively support customers
• Document and track customer interactions and relevant information in our system
• Contribute to the development and improvement of customer support processes and procedures
• Meet and exceed individual and team performance targets

Requirements

• At least 1 year of proven experience in a customer support or related role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Empathetic and patient, with a genuine desire to help customers
• Ability to adapt to changing environments and handle multiple tasks simultaneously
• Proficient in using customer support software and tools
• Strong attention to detail and accuracy
• Owned computer or laptop and stable internet connectivity.
• Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.

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