Position Summary
The Help Desk Technician provides advanced technical support for hardware, software, and network-related issues while delivering exceptional customer service to end users. This role serves as an escalation point for complex technical problems, mentors junior support staff, and helps maintain reliable IT systems and operations across the organization.
What you'll do:
Technical Support
Incident & Service Management
Infrastructure Support
Leadership & Mentoring
Who we're looking for:
Preferred Qualifications
Certifications Preferred
Key Competencies
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