Job Description

This is Urgent Hiring (Work From Home)

Full job description

This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US

Are you excited by the thought of helping entrepreneurs across the country realize their dreams of building their own company? We have a bold vision of increasing the number of people who succeed in small business. To date, our team has put $5B of funding to use, helping launch over 20,000 businesses and creating nearly 100,000 jobs to the economy. Were doing this by delivering innovative funding solutions and building the latest technology to help entrepreneurs across the country start and grow their small businesses. Our purpose goes beyond supporting entrepreneurs we want our employees to feel as empowered as our entrepreneurs to make an impact on our clients and their careers.

Our Values

Adaptability: Change isnt scary. You embrace opportunities to adapt and bring others along.
Connection: Connection is important. You lift others up because when they grow you grow.
Excellence: You thrive outside of your comfort zone. You jump at the chance to make things better and have insatiable curiosity.

The Role

Lead and support a full-function team in client operations. This individual will be responsible for delivering the products, service, and experience that we promise to our clients while identifying process improvement needs, sharing best practices with peers, implementing policies/procedures within their team, and supporting the career development of individual team members. In addition, this role will lead their team to overcome obstacles and challenges standing in the way of team and client success.

What You'll Be Doing

• Coach and develop a team of remote full-function employees who are responsible for all aspects of client services including but not limited to plan administration, client communication, and quality assurance.
• Allocate resources daily and weekly to adjust team focus towards goals attainment.
• Support company and team vision and values through role modeling and coach desired behaviors.
• Regularly communicate progress, results, challenges and obstacles with senior leaders and others involved in product management.
• Setting performance goals and delivering ongoing feedback.
• Lead the team to resolve escalated client issues efficiently and effectively.
• Cultivate strong team collaboration in alignment with ACE Values and Guiding Principles.

Additional Functions

• Partner with other managers and senior leaders on special projects, reporting and process improvement.
• Act as team ambassador for cross-department initiatives and projects.
• Recommend changes for organizational and process improvement.
• Support the team and the company by utilizing visual management to monitor performance and goal achievement.
• Performs other duties as required.

Requirements

• Must be 18 years of age
• 2+ years of customer care or client relations experience, preferably in a lead or supervisory role
• Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities
• Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members
• Passion for developing others including teambuilding, coaching, and mentoring
• Clear communicator
• Ability to work in an autonomous environment where you can be a self-directed, independent worker
• Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen.

Other Requirements

• Must meet work from home requirements to qualify
  
• Complete continuing education based upon current certification

For this position there are minimum work from home requirements that must be met in order to perform the essential functions in a remote work from home (WFH) environment. These include 1) a space to work out of (i.e., home office) and 2) High speed internet

Benefits

• Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people
• When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 20% of our organization into new and exciting roles!
• Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays.
• Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment.
• Awesome Culture: Be part of Guidants award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
• Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported

This is a fully and permanently remote work from home opportunity with a growing and stable company

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