Job Description
Retention & Recruiting Coordinator
Home Health Agency
Position Summary
The Retention & Recruiting Coordinator is responsible for attracting, hiring, onboarding, engaging, and retaining exceptional caregivers and employees. This role serves as a key member of the operations team by ensuring the agency maintains a qualified, compliant, and engaged workforce while supporting company culture and employee satisfaction. The ideal candidate is organized, relationship-focused, and proactive in developing innovative recruitment and retention strategies. This is a full-time, in-office position with regular office hours of Monday through Friday, 9:00 AM to 5:00 PM. Participation in the agency's after-hours and weekend on-call rotation is required.
Essential Duties & Responsibilities
Recruitment & Talent Acquisition
- Manage the full-cycle recruitment process for caregivers and other assigned positions.
- Utilize Indeed, Hireology, and other recruiting platforms to maintain a strong pipeline of qualified candidates.
- Review candidates screened through HelloHire and promptly advance qualified applicants through the interview and hiring process.
- Conduct virtual and or in-person interviews to assess qualifications and fit.
- Verify employment references and coordinate all pre-employment requirements, including background screenings, drug testing, and employment verification.
- Schedule and facilitate new hire orientation.
- Maintain regular communication with applicants throughout the hiring process to ensure a positive candidate experience.
- Collaborate with agency leadership to anticipate staffing needs and prioritize recruiting efforts.
- Research, develop, and implement creative recruiting strategies to attract high-quality caregivers through community outreach, networking, referral programs, educational partnerships, career fairs, and other recruitment initiatives.
- Track recruiting activity and provide reports on hiring metrics and staffing trends.
Onboarding & Employee Records
- Coordinate all onboarding activities, including completion of electronic employment documents through DocuSign.
- Create and maintain employee profiles within WellSky and establish appropriate caregiver matching criteria.
- Create employee profiles and digital personnel files within Paychex and other agency systems.
- Maintain complete and accurate employee personnel files in accordance with state, federal, and accreditation requirements.
- Monitor expiration dates for licenses, certifications, CPR, background screenings, and other required credentials to ensure ongoing compliance.
- Maintain employee status changes, including active, inactive, pending, leave of absence, and termination.
Employee Retention & Engagement
- Serve as a point of contact for caregivers throughout their employment.
- Conduct regular caregiver check-in calls to promote engagement, identify concerns, and improve retention.
- Develop and implement caregiver recognition, appreciation, and engagement initiatives.
- Collaborate with leadership to develop strategies that promote employee satisfaction, engagement, and long-term retention.
- Maintain regular employee communications regarding company updates, training opportunities, and important announcements.
Training & Compliance
- Enroll employees in the Relias Learning Management System and assign required training courses.
- Monitor training completion and notify employees of upcoming deadlines and expirations.
- Coordinate initial and annual competency assessments with the Director of Nursing.
- Conduct caregiver in-service education and training programs as assigned, including dementia care, Parkinson's care, care note reporting, and other agency-required education.
- Maintain adequate onboarding materials, orientation packets, and training supplies.
Operations Support
- Participate in the agency's after-hours and weekend on-call rotation.
- Assist with incoming office calls and respond professionally to employee and client inquiries.
- Assist with client assessments when needed.
- Represent the agency at community events, networking opportunities, career fairs, and recruitment events.
- Participate in regular leadership and operations meetings.
- Perform other duties and special projects as assigned.
Qualifications
- Associate's or Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.
- Minimum of two years of recruiting, staffing, human resources, or healthcare administration experience preferred.
- Home health, hospice, healthcare staffing, or senior care experience strongly preferred.
- Excellent interpersonal, communication, and customer service skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to build positive relationships with caregivers, applicants, and leadership.
- Strong problem-solving and conflict-resolution skills.
- Experience with WellSky, Paychex, Relias, Indeed, Hireology, DocuSign, and Microsoft Office/Google Docs is preferred.
Core Competencies
- Talent Acquisition & Recruiting
- Employee Retention & Engagement
- Interviewing & Candidate Assessment
- Employee Relations
- HR Compliance & Personnel Records
- Training Coordination
- Organization & Time Management
- Professional Communication
- Customer Service
- Problem Solving & Initiative
- Team Collaboration
- Confidentiality & Professionalism
Job Tags
Full time, Work at office, Monday to Friday, Weekend work