Job Description

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Job Title: Remote Medical Appointment Scheduler

FSLA Classification: Full Time - Remote

Location: DC - Remote

Reports To: Director of Nursing

Revision Date: 02/27/25

To be considered for any SJCS careers, all applicants must apply using this link SJCS Careers

About St. Johns Community Services

As one of the oldest non-profit organizations founded in the District of Columbia, St. Johns Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities to ensure that all people have the opportunity to thrive, and no one is left behind. We support individuals living with intellectual and developmental disabilities as well as adults and children experiencing hunger and homelessness in 4 states and the District of Columbia.

At SJCS, we pride ourselves in meeting every person we support where they are, learning who they are, and affirming their individuality, unique strengths, and hopes. Its why we exist. Advancing inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life is our mission, and our mission is what drives us and is at the heart of our services and programs.

What are we looking for?

We are looking to add a Remote Medical Appointment Scheduler to our team. As the Remote Medical Appointment Scheduler you are responsible for managing resident appointments and coordinating with the clinical team. You will handle scheduling, rescheduling, and cancelling appointments while maintaining accurate patient records. This role demands exceptional organizational and communication skills to ensure a smooth flow of medical appointments from a remote location.

Your overall essential responsibilities will be the following:

• Schedule and confirm all medical appointments for the people we support
• Follow up on all missed appointments and reschedule as needed
• Communicate appointment details to the clinical and residential support team
• Provide excellent customer service
• Maintain and update medical records, ensuring all appointment details, physician orders, and follow-ups are documented
• Ensure compliance with state regulations and SJCS policies
• Assist with obtaining and verifying insurance authorizations and referrals
• Collaborate with the clinical team to prioritize urgent medical needs

This list of responsibilities, skills, efforts, or working conditions associated with this position is not complete; other duties may be assigned and are expected to be followed.

The hiring range for this position is $18 to $20 per hour.

Other benefits include the following:

• Medical, dental, vision, STD, and other benefits and company contributions
• Retirement plans.
• Company paid LTD.
• Connectivity reimbursements (some employees)
• PTO, Vacation, and sick time off.
• Flexibility
• Family culture
• Helping other people live their best life!

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Do you think that you are a great fit for this position? We are waiting for you to join our team! Apply today on our company website SJCS Careers to be considered.

You will catch our eye if you have the following knowledge, skills, and abilities:

• High school diploma or equivalent required.

• Previous experience in a medical scheduling or administrative role is preferred.

• Fluent in medical terminology preferred.

• Excellent organizational and time management skills

• Strong communication skills, both written and verbal

• Comfortable working in a remote environment

• Proficient in using scheduling software and electronic health records (EHR) systems

• Ability to handle sensitive information with confidentiality

Extra credit will be given if you have the following experience, education, and requirements:

• Scheduling Software

• Electronic Health Records (EHR)

• Customer Service

• Data Entry

• Communication Skills

• Organizational Skills

• Time Management

• Medical Terminology

All SJCS employees must:

• Obtain a valid health certificate to meet SJCS or current funding authority requirements as required.
• Meet SJCS and the funding authority requirement of criminal background and record checks.

Physical and environmental conditions include:

Work requires no unusual demand for physical effort except the normal risks or discomforts, requiring special safety precautions for operating a motor vehicle.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Do you think that you are a great fit for this position? We are waiting for you to join our team! Apply today on our company website SJCS Careers to be considered.

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