Job Description

Position: Senior Scrum Master

Locations: Fort Mill, SC | New York, NY

Type: Full-Time

About the company:

Incedo is a global AI and data transformation specialist empowering companies to realize sustainable business impact from their digital investments by delivering ROI from AI@Scale.

As a long-term partner for strategy to execution, we operate at the intersection of business and technology. Our integrated services and platforms are built on the foundation of AI & Data, digital engineering, and operations transformation, bringing deep domain expertise and full stack capabilities together.

With over 4,000 people in the US, Canada, Latin America and India and a large, diverse portfolio of Fortune 500 enterprises and fast-growing clients worldwide, we work across banking & payments, wealth management, telecom, hi-tech and life sciences.

Overview

We are seeking an experienced Senior Scrum Master to support Agile delivery across complex, multi-team environments within the Financial Services domain. This role will focus on enabling high-performing teams, driving SAFe practices, managing dependencies, and ensuring successful execution of product and technology initiatives.

Key Responsibilities

• Provide Scrum Master support for 1–3 Agile teams operating in high-complexity, dependency-heavy environments
• Facilitate all Agile and SAFe ceremonies, including daily stand-ups, sprint planning, backlog refinement, retrospectives, and Program Increment (PI) Planning
• Lead PI Planning sessions and support teams in successfully delivering PI objectives
• Partner with Product Owners and stakeholders to support backlog prioritization and solution refinement aligned to business goals
• Proactively identify and manage risks, issues, and impediments, including defining impact, ownership, mitigation plans, and resolution timelines
• Manage and coordinate cross-team dependencies, ensuring alignment and minimizing delivery risks across multiple Agile teams
• Facilitate executive stakeholder readouts, providing clear updates, insights, and delivery transparency
• Drive continuous improvement through retrospectives and Agile coaching, fostering a culture of adaptability and learning
• Oversee Scrum and Kanban workflows, optimizing team processes and delivery efficiency
• Ensure adherence to Change and Release management standards
• Coordinate and prioritize resolution of production defects, incidents, and problem records to minimize business impact

Required Skills & Experience

• Bachelor’s degree in a relevant field or equivalent practical experience
• 10+ years of experience working in large-scale , multi-team enterprise Agile environments
• 7-8+ years of experience as a Scrum Master, preferably at a senior level
• Strong expertise in Scrum and Kanban frameworks , with working knowledge of SAFe principles
• Proven experience managing risks, issues, and cross-team dependencies in complex environments
• Experience facilitating PI Planning and presenting to executive stakeholders
• Background in Financial Services, Banking, Wealth Management, or Asset Management
• Exceptional communication, facilitation, and stakeholder management skills
• Strong interpersonal skills with the ability to influence and build collaborative relationships

Required Certifications & Tools

• SAFe Scrum Master certification or equivalent Agile certification (CSM, PSM, etc.)
• Experience with Agile tools such as Jira, Rally, or similar platforms

What Success Looks Like

• Consistent delivery of PI and sprint commitments across teams
• Effective management of dependencies with minimal delivery disruption
• High-performing teams with strong Agile discipline and continuous improvement
• Clear, concise communication with stakeholders and executive leadership 

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